Return Policy
At Nepal Mad Honey, we take pride in the quality of our products and packaging. However, if issues arise during transit, we offer a straightforward return process to ensure your satisfaction.
Return Window
You may return your product within …….. of the shipping date. Kindly provide a valid reason for your return.
Steps to Follow for Returns:
- Contact Us: If you experience any issues with your delivery, please contact us immediately via email or WhatsApp. Include a full video and pictures of the package and the product.
- Reshipping: If there is an issue, we will promptly resend the same product to you free of charge for the product itself. You will only be responsible for shipping costs unless the product is lost during transit.
- Shipping Charges: Customers are responsible for return shipping charges, except in cases of lost items.
- Examination and Confirmation: Our logistics team will thoroughly examine the videos and pictures you provide to confirm any damage. Please note that fraudulent claims will not be entertained.
- Quick Turnaround: Return confirmations typically take no longer than 2 business days, and replacement products are dispatched promptly.
We hope this policy provides clarity regarding our shipping and return process. If you have any further questions or need assistance, feel free to reach out. Your satisfaction is our top priority!